Last Updated: March 2026
If you need to cancel a one-time order, please contact us as soon as possible at support@trynaturespaw.com. While we'll always try our best to stop your order before it ships, we cannot guarantee cancellation once an order has been processed by our fulfillment partners.
Nature's Paw offers select products on a subscription basis so your pup never misses a serving. When you subscribe, all details — including price, billing frequency, and renewal terms — are clearly displayed before you complete your order.
By enrolling, you authorize us to charge your selected payment method on the recurring schedule you chose. Subscription charges include product cost, applicable taxes, and shipping fees (if any).
Subscriptions automatically renew at the frequency you selected until cancelled. You will be billed on your renewal date unless you cancel in advance. Renewal reminders may be sent via email before your billing date, depending on your location and applicable law.
You can cancel your subscription at any time — no penalties, no fees.
To avoid being charged for the next cycle, cancellations must be made at least 48 hours before your next scheduled billing date. Once a subscription order has been created or shipped, it cannot be cancelled or refunded.
You can cancel by:
Once cancelled, you will not be billed again.
Need to adjust your subscription instead of cancelling? You can update your delivery frequency, pause shipments, or change your payment method at any time by logging into your account or contacting our team.
If a payment fails, we may retry the charge or pause your subscription until updated payment information is provided.
Both one-time and subscription orders are covered by the same 60-day money-back guarantee and return terms. Please refer to our Return & Refund Policy for full details.
If you have questions about an order, subscription, billing, or cancellation:
Email: support@trynaturespaw.com
We'll respond within 24 hours.