Return & Refund policy
Mysa Return and Refund Policy
At Mysa, we're dedicated to your satisfaction with our range of bags for women. We stand behind our products with a 30-day, no-questions-asked guarantee.
Contact Information
Our Customer Service team is available to assist you:
- Email: help@mysawear.com
For efficient service, please provide your order number, issue/concern, and the email address used for purchase when contacting us. We'll respond within 24 hours.
Return Eligibility
You may return products within 30 days of purchase.
To initiate a return:
- Contact our support team via email
- Follow the instructions provided by our support specialist
- Await a confirmation email with shipping guidelines
Non-Refundable Items
Our 30-day money-back guarantee ensures a risk-free experience. If you're unsatisfied with our products, we'll refund the full amount paid.
Subscription products come with a 30-day money-back guarantee. If unsatisfied, we'll refund the full amount within 30 days of the billing date.
Damaged Items
If you receive a damaged product, contact us within 7 days of delivery. Provide a description and photo/video of the damage. We'll promptly issue a replacement.
Lost or Stolen Orders
For orders with Porch Pirate Protection, we'll issue an immediate replacement if your package is lost or stolen. Without this protection, we advise contacting your local carrier. We can't guarantee a full refund or replacement for unprotected lost or stolen items.
International Shipping
While we accept orders from outside our primary markets, we can't guarantee delivery or exemption from customs fees for these orders.
Return Shipping
Return shipping instructions will be provided after your return request is approved. Customers are responsible for return shipping costs. Please don't return products without consulting our team first.
Refund Options
We offer refunds to:
- The original payment method
- Store credit (if applicable)
Refund Processing
Once we've inspected your return, we'll email you about the approval or rejection of your refund request. Returned items should be in good condition with all accessories included.
Refund Delays
If your refund seems delayed:
- Check your bank account again
- Contact your credit card company
- Check with your bank about processing times
For further assistance, contact us at help@mysawear.com
We reserve the right to modify this return policy at any time.
Thank you for choosing Mysa. We value your business and are here to ensure your satisfaction with our products.
Questions? Email us at help@mysawear.com and our team will do their absolute best to help you with your query.