Shipping
A Message from Our Team
At Mysa, we're committed to ensuring your order reaches you safely and promptly. Despite potential disruptions in shipping channels, our warehouse team is working diligently to process and ship your orders as quickly as possible.
Shipping Options
We offer FREE worldwide shipping on all our products. Additionally, we provide:
- Insured Trackable Shipping & Handling: $4.99 USD
Shipping Methods
-
Standard Shipping
- Dispatched Monday to Saturday during business hours (excluding US national holidays)
- Orders typically ship 2-4 business days after placement
-
Expedited Shipping
- Dispatched Monday to Saturday during business hours (excluding US national holidays)
- Orders typically ship 1-2 business days after placement
Delivery Process
- Order Processing: Generally takes 2-4 business days
-
Shipping: Delivery times vary by country, but most parcels arrive within 10 business days (excluding Sundays and holidays)
- Standard Shipping: 7-10 business days
- Expedited Shipping: 3-7 business days
Note: Depending on your delivery address, additional duties and taxes may apply before customs release.
Estimated Shipping Times by Region
| Location | Estimated Shipping Time |
|---|---|
| 🇺🇸 United States | 7 - 10 business days |
| 🇬🇧 United Kingdom | 4 - 10 business days |
| 🇪🇺 Europe | 7 - 10 business days |
| 🇨🇦 Canada | 7 - 10 business days |
| 🇦🇺 Australia | 7 - 10 business days |
| 🇳🇿 New Zealand | 7 - 10 business days |
Please note that while our products ship from warehouses in the US and Asia, delivery times largely depend on local postal services in the destination country.
Tracking Your Order
- You'll receive an email with your tracking number when your order ships.
- Additional email updates will be sent as your package moves across regions.
- If you haven't received a tracking number or if it's not working, please contact us for assistance.
Tracking Status Updates
To check your order status:
- Locate the email titled "A shipment from order #******* is on the way"
- Find your tracking number within this email
- Use the provided tracking page to monitor your order's progress
Note: Our team has access to the same tracking information as you do. We rely on our courier partners for these updates.
Shipping Delays
If your order is experiencing significant delays, please contact us at help@mysawear.com. Our team will work towards the best solution based on your latest tracking information.
Lost or Stolen Packages
- With Porch Pirate Protection: We will immediately issue a replacement. Contact our support team with the subject line "Stolen, lost in transit order with porch pirate protection" and include your order number, full name, and contact email.
- Without Porch Pirate Protection: We advise contacting your local postal service or carrier. Unfortunately, we cannot guarantee a full refund or replacement for lost or stolen items without this protection.
We appreciate your patience and understanding as we work to deliver your Mysa products safely and efficiently.